Privacy Policy
Last updated: 28 September 2026
At SML PLACE, we respect your privacy. This policy explains how we collect and use information when you visit smlplace.com, place an order, or contact us. SML PLACE is based in Lebanon. For privacy questions, contact us on WhatsApp at 03 028 666.
Information we collect
When you shop with us, we may collect your name, phone number, email address, delivery and billing details, order history, and messages you send us. Our website may also collect technical information such as your IP address, device and browser details, pages viewed, and cookie information. If you create an account, we use the information you provide to manage it. Please do not send us a child’s personal information when placing an order.
How we use your information
We use your information to process and deliver orders, arrange gift wrapping when requested, contact you about your purchase, provide customer support, handle returns and refunds, maintain the security and performance of the website, and meet applicable record-keeping obligations. If you choose to receive marketing messages, we may also send you offers and updates; you can ask us to stop at any time.
Cookies and advertising
Our WooCommerce store uses cookies needed for functions such as your cart and checkout. We may also use analytics and advertising tools, including the Meta Pixel, to understand website activity and measure or personalize ads. These tools may receive information about your interactions with our website. Where a choice is required, you can manage non-essential cookies through our cookie settings. You can also adjust your browser settings, though disabling essential cookies may affect checkout.
Who receives information
We share information only as needed with service providers that support our store, such as our website host, delivery partners, payment providers where applicable, and analytics or advertising providers. A delivery partner may receive your name, phone number, address, and delivery instructions. We do not sell your customer contact list. Some providers may process information outside Lebanon under their own privacy terms.
How long we keep it
We keep order and transaction records for as long as needed to serve customers, resolve issues, and meet legal or accounting obligations. We keep marketing contact information until you unsubscribe or request removal, subject to any applicable record-keeping requirements.
Your choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and operational requirements. You may also opt out of promotional messages at any time. Send requests to us on WhatsApp at 03 028 666. We may need to verify your identity before acting on a request.
Security and updates
We take reasonable steps to protect the information entrusted to us. No online system can guarantee absolute security. We may update this policy as our services change; the date at the top shows the latest version.
